Explain how you would use at least three of the seven tactics described under “Maintaining A Positive Conversational Flow’ (Chapter 3 –Learning Objective 3) to move the conversation from complaining to problem solving.
You manage your company’s software development lab which has added several dozen new employees over the past year due to company growth and some retirements. A senior developer sees you at lunch and starts to unload his frustrations about needing to get his own work done while being expected to mentor and train a “bunch … Read more