Select any product or service that has disappointed you. Using the positive message approach, write a claim letter requesting a refund, replacement, explanation, or whatever seems reasonable.

Claim letter

Select any product or service that has disappointed you. Using the positive message approach, write a claim letter requesting a refund, replacement, explanation, or whatever seems reasonable.

• For claims about food products, be sure to include bar code identification from the package if possible.
• Consider any proof you would need to include to prove you purchased an item or a service.