Develop a 3000-word written report analyzing critical incidents/service failures and delightful service encounters based on student experience at the University of Bradford.
Marketing Task Brief 1. You have been employed as a Consultant for the University of Bradford to critically evaluate its service with the following deliverables: Application of the service marketing mix (7 P’s) to the University. Market research identifying the following: A critical incident where a student is extremely dissatisfied with the university, its staff, … Read more