Using Justice Theory as a framework for your discussion, evaluate the organization’s efforts to recover from the above-mentioned service failure. How could the service recovery have been managed more effectively?
Reflect on a service failure that you have experienced that was ‘recovered’ by the organization in an effort to gain back your confidence with their services. Using Justice Theory as a framework for your discussion, evaluate the organization’s efforts to recover from the above-mentioned service failure. How could the service recovery have been managed more … Read more