Hypothesis testing: perform a test of hypothesis to determine whether the average TiQ is lower than the industry standard of 2.5 minutes (150 seconds).use a significance level of α=0.05.
Hypothesis testing Resources: -“How Netflix Expanded to 190 Countries in 7 Years” from Harvard Business Review https://hbr.org/2018/10/how-netflix-expanded-to-190-countries-in-7-years -Call Center Waiting Time Context: Your organization is evaluating the quality of its call center operations. One of the most important metrics in a call center is Time in Queue (TiQ), which is the time a customer has to … Read more