“”The Action Response Applications Processing Unit (ARAPU)” case study and complete the case templates answering the following questions:
Identify what performance objectives should the ARAPU be trying to achieve?
What is wrong with the current ARAPU process?
To answer this question map the application processes (steps, time and resources) and calculate the work content and number of staff;
Calculate the number of employees theoretically required to run the process;
Calculate throughput time using Little’s Law;
Calculate the degree of balance and where the bottlenecks are.