Digital suggestion
Create a suggestion system, like a digital suggestion box, for stakeholders to provide their input about the company.
Establish a social media presence and monitor comments to track stakeholder interests and preferences.
Appoint an employee team to study how competitors are serving customers
Conduct formal research including focus groups and surveys to generate data about stakeholder groups, and distribute research results throughout the firm.
James Haggerty (2015) wrote that all crises are now legal crises, and gives 3 reasons for this. Which of the following are his 3 reasons? (