Safety, Workplace Safety and Electronic Health Records
Read two scripts of health professional-patient interactions. You need to evaluate the interactions and assess both poor and good listening strategies.
Reflect on the impact of the listening strategies of both the patient and the healthcare provider.
a. Did the provider demonstrate good or poor listening skills?
b. Did the provider learn everything he or she needed to know to provide care?
c. How did the patient feel during the interaction?
d. How could the provider have improved his or her listening in this scenario?