The Elevator Dilemma
What are all of the potential problems mentioned in the text?What are the possible causes for the current situation? What tools/techniques/methods would you use to identify, and possibly quantify/qualify, those issues?
Recommendations:
What tools/techniques/methods would you use to propose possible solutions to reduce or eliminate the problems?
What tools/techniques/methods would you use to turn solutions into long-term, sustainable processes?
How would you design and monitor the proposed solutions long-term?
These should be based on the tools/methods that are presented in the chapters from where the case study is drawn from.