Agency Environment
1. Provide a detailed description of the exterior and interior of the building.
2. Describe the neighborhood and available transportation. List all issues clients need to consider for their travel to this agency.
3. Describe what a client might expect when making the initial contact
4. Is there a long wait once in the building? Is the waiting room inviting, crowded? Is the staff welcoming? Is the environment clean?, etc.
Problem
1. What are the problems that bring the clients to the agency?
2. What are some of the secondary problems such clients face because of the initial problem?