Human Resource Management : Evaluate the theories and debates of challenges in Total Quality Management (TQM) tools, understanding current and future trends in service quality and in order to deliver a quality service in tourism, hospitality and leisure organizations locally and internationally.

Human Resource Management.

Evaluate the theories and debates of challenges in Total Quality Management (TQM) tools, understanding current and future trends in service quality and in order to deliver a quality service in tourism, hospitality and leisure organizations locally and internationally.

Demonstrate a clear understanding of various debates, latest trends and sound knowledge in academic theories, as well as current challenges and directions in industry trends.

What are the tools and techniques of Total Quality Management (TQM) and its challenges in implementing them to deliver high quality service for the tourism, hospitality, events and entertainment (THEE) industry.