Write two letters. In the first letter, you will take on the role of a your business, and you will ask for an adjustment based on a situation in regard to doing the business and in the second letter, you will accommodate the claim, and grant the customer what they want, whether it is a refund, a replacement, or some other service.

Good News Claim and Response

Write two letters. In the first letter, you will take on the role of a your business, and you will ask for an adjustment based on a situation in regard to doing the business and in the second letter, you will accommodate the claim, and grant the customer what they want, whether it is a refund, a replacement, or some other service.

• You will also need to reinstate the customer’s faith in your company, and keep the letter audience centered, following the practices of good technical writing.