Managing Conflict and Team Building.
1) Describe a situation in the workplace that pertained to team effectiveness and culture of safety that you either observed or were a part of and how the nurse manager or leader responded.
2) Identify appropriate and inappropriate behaviors that were manifested.
3) What principles of conflict resolution were observed?
4) Describe the outcome of the situation and whether or not it contributed to a healthy work environment and culture of safety.
5) Give an example of how AI could be used to focus on a positive resolution.
6) If the situation had an undesirable outcome, discuss strategies and principles of conflict resolution that could have improved the outcome.