British airways
Prepare a report for the Quality Managers of British Airways.
Identify and describe the concept of quality management.
Outline the major issues currently experienced by the organization and assess the impact of one of the techniques like Kaizen or Bench marking could have in terms of delivering consistent and effective quality
management. Also, you need to provide applicable recommendations to improve the quality.
Follow the recommended format for an academic report.
• Executive Summary
• Table of Contents
• Introduction
• Main body
• Recommendations
• Conclusion
• Reference’s list
• Assignments should be correctly referenced using the Harvard system of referencing. Incorrect or insufficient referencing will be penalised.