workplace violence in nursing
Case Scenario
This case scenario introduces to you Ben and one of the nurses caring for him. Ben, a consumer in a general healthcare facility, has returned from day leave and is concerned about what has occurred during his time away from the ward.
Please note: There is a tendency to assume Ben is returning to a mental health facility, but we do not want this to form the basis of your discussions. Your assignment should focus on factors, behaviours and strategies that you need to be aware of, for use in a general setting.
Student Report (1000 words )
After watching the video, complete the following steps:
- From the video, identify four (4) factors that contributed to Ben’s escalating behaviour. This should be presented in dot point format and should be less that 30 words, as you are not explaining or discussing them in this section. ( I already identified the four factor here for you. Just paraphrase it for part
- Nurse not showing empathy and not being genuine in listening to patient and forcing their assumption or opinion on the patient
- Negative body language: staring, invading personal space; defensive body posture such as arm crossed
- No active listening by nurse; constantly interrupting, talking over the patient and raising voice and defensive tone and Sarcastic remarks
Instruct the person to calm down and use of physical force - Using the literature to inform your response, discuss how these four (4) factors can contribute to patients and families displaying aggression (400 words).
- Using the literature to inform your response, identify and discuss two (2) strategies or behaviours that could have been used to de-escalate Ben in his situation. Within your answer, provide an evidence-based rationale for the use of each strategy/behaviour, with support from the literature. (300 words per strategy/behaviour)