Vocational Rehabiliation Counselor seeking a rewarding position at a facility whereby the education and previous professional experiences are enhanced, while providing opportunities for advancement and longevity within the establishment.
Professional Experience
Mississippi Department of Rehabilitation Services Jackson, MS
Vocational Rehabilitation Counselor II Nov. 2019 – Present
Provide individual and group counseling to help clients adjust
Evaluate clients’ abilities, interests, experiences, skills, health and education
Develop a treatment plan for clients, in consultation with other professionals, such as doctors, therapists, and psychologists
Help employers understand the needs and abilities of people with disabilities, as well as laws and resources that affect people with disabilities
Help clients develop their strengths and adjust to their limitations; locate resources such as wheelchairs, that help clients live and work more independently
Maintain client records and observe clients’ progress, adjusting the rehabiliation or treatment plan as necessary
Comcast Corporation Jackson, MS
Customer Account Executive 2018 – 2019
Retained customers by troubleshooting equipment, explaining bill, and selling features and benefits of all services
Promoted and recommended services based on customer’s needs
Resolved customer escalations involving billing and technical issues through active listening, determining the cause of the complaint, selecting and explaining the best solution for the customer, and following up with customer to establish business relationships
Accurately documented customer’s account with detailed documentation
Promoted and recommended the Xfinity Mobile cellular services, ported telephone numbers, offered protection plans and accessories, and sold data plans
Met and exceeded all quarterly sales metrics by conducting a needs assessment on each call and offering to upsell or downgrade the customer based on the reason for the call and the customer’s budget
New Summit School Jackson, MS
Office Administrator 2017 – 2018
Assisted office staff in maintaining files and databases
Arranged meetings and appointments with staff, parents, and visitors
Assembled the office layout and ordered stationery and equipment monthly
Collaborated with human resources to enhance and sustain office policies
Executed in-house and off-site activities, fundraiser, celebrations and conferences
Education
Capella University MS in Psychology
July 2021 GPA: 3.4
Jackson State University BS in Childcare & Family Education
May 2018 GPA: 3.1
Transferable Skills
Community Development Programs
Competency Development
Mental & Emotional Wellbeing
Organizational Integration
Performance Evaluations
Proficient in Microsoft Excel, PowerPoint, & Word and Adobe Acrobat
Staffing, Hiring, & Training
System Enhancement
Type 37 WPM
Community Involvement
Kids University Center Jackson, MS
Volunteer Tutor (2016-2018)
Chi Alpha Epsilon National Honor Society
Comcast Cares Day Volunteer (2018-2019)
National Council for Behavioral Health Certified
National Rehabilitation Association Member
National Society of Leadership & Success Nominee (2020-2021)